Customer
Support & Sales
Solutions
M5Team is built to be your partners in progress. Our mission is to help you deliver memorable customer and sales service experiences that drive your business forward.
Our approach
We’re people-focused and data-driven. Here’s how we create seamless communication experiences for your clients worldwide:
Strong People Management
We use a custom people workforce management system to optimize staffing levels. This allows us to ensure continuity of support, so you can focus on growing your business.
Data-Driven Improvements
While we support your users, our analytics system supports your future. We use quantified data to keep growing and optimize performance. Always keep track of your Customer Satisfaction, Cost of Ownership savings, and Efficiency of your services.
Cost-Effective Solutions
We enhance quality while reducing costs. Boost customer satisfaction, improve service efficiency, and achieve your goals, all while saving on operational expenses.
How we work
We use a SaaS tool to deliver seamless support to your users. No lifetime software purchases, no apps to install – simply subscribe and log into a SaaS app through any compatible device and the internet connection.
Fintech
Inbound fraud and review response
AML compliance monitoring
Claims management
Chargebacks & disputes
Fraud detection
Continuous due diligence
Team
We will become a part of your team, and you won’t even notice we’re far away
Customer service agents
Community managers
Virtual assistants
Account managers
We are an extension of your team, providing top-notch support to your customers. Take draining tasks off of your plate and unlock superior customer experience while we cover your most demanding positions in the customer service arena:
Failed payments recovery
Sales outreach managers
Payroll assistants
Project managers
Data entry specialists
Our achievements
We are your friendly neighbourhood support team. Even if we’re miles apart, you’ll always know that M5Team is here for you and your clients.
Live chat
We can reduce your chat response time to less than 30 seconds. Our customer support experts can manage over 8 chats per hour, with average chat duration of 9 minutes.
WhatsApp
Let your clients solve issues using their favourite messenger. We can help you resolve more than 75% of issues during the first chat in WhatsApp.
Email
We’ll help your clients get their first email reply in less than 1 hour. Don’t worry about high loads – we can improve your processing time to over 10 tickets managed per hour.
Contact us
Interested in a career in support? Contact us at [email protected] and let’s start working together.
